Support.

Last updated: June 4, 2026

Need help with Elsa? We read every message and reply as soon as we can.

Email elsaaisupport@gmail.com with your question and — if relevant — your device model, iOS or Android version, and a screenshot.

Contact

Email: elsaaisupport@gmail.com

We respond in English.

Subscriptions and billing

You can manage or cancel your subscription any time in your device's store settings:

iPhone / iPad — Settings → your Apple ID → Subscriptions, or App Store → Apple ID → Subscriptions.
Android — Google Play Store → menu → Payments & subscriptions → Subscriptions.
Refunds for App Store purchases: reportaproblem.apple.com
Refunds for Google Play purchases: play.google.com/store/account/subscriptions

Missing coins, subscription, or images

Open Settings and tap "Restore Purchases" to re-sync your entitlements with the store. If that does not resolve it, email us with your device model and the approximate time of purchase, and we will investigate.

Trouble with AI generation

Some photos or styling requests may be blocked by safety filters — for example, photos where no clear face is detected, photos containing more than one person, or requests that fall outside our content rules. Try a clear, well-lit selfie with a single face. If you see repeated errors, email us a description of what failed and we will look into it. If a generation fails, any coins spent are refunded automatically.

Requesting or deleting your data

To delete your uploaded photos and generated images, use the in-app data deletion option in Settings, or email elsaaisupport@gmail.com with "Data request" in the subject line. See section 7 of our Privacy Policy for what to include and our response timeline.

Report a bug or suggest a feature

We love feedback. Send bugs, feature ideas, or anything else to elsaaisupport@gmail.com.